Frequently Asked Questions
DELIVERY
MISTER VERCETTI Delivery Time
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It’s difficult to predict the shipping times.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Delivery Costs
The shipping costs will be charged depending on your delivery address and method. After you’ve filled in all fields on the left side of the page, you can review the shipping costs. Depending on your delivery address, you can select a faster service for an added fee.
ordering
Placing an Order
After finding your desired items, there are only five steps to follow:
1. Shopping cart
Select the size for your items (if applicable) and use the “ADD TO CART” button.
Review your shopping cart by selecting the shopping cart icon at the top of the page. You can delete items from your shopping cart or change the quantity and size.
If everything is alright, click on ”SECURE CHECKOUT” to proceed with your order.
2. Personal details and BALR. account
Enter your personal details and address. If you have a BALR. account, simply log in and everything is filled in with your info. If you don’t have a BALR. account you can either create one, or checkout as a guest.
3. Delivery
Enter the delivery address details. The delivery address can be different from your home address.
4. Check
This is the last step before finalising your order. Check the order details and if everything looks good, click continue.
5. Payment
You can pay using Visa, MasterCard, PayPal, iDEAL and Fashion cheque. After your payment has been processed, you will receive a confirmation email with your order summary. You will receive another email once the order is shipped from our warehouse. Read more about Payment methods and procedure.
Size Information
You can find information about the size and fit of our items on the product page by reading the ‘Size Guide section in the product description. Here, you’ll also find a link to our size guide page, where accurate measurements of the selected item, including size conversion charts for different regions are displayed. If you’re not sure about the size and fit, you can always contact us to get the best advice.
general questions
What is my MISTER VERCETTI Account for?
You don’t need an account to shop at the MISTER VERCETTI Store. But having one gives you access to many benefits. When you create an account, you can:
- Review past purchases.
- Request a return or exchange directly from your account.
- Save items you’d love to have to your Wish List.
- Save your personal details and payment details for the smoothest checkout experience.
- Manage your personal details and delivery address, order status, order history and email preferences.